Selecting a Shopify Plus agency is a key decision for enterprise retailers and direct-to-consumer (DTC) brands aiming to scale their eCommerce operations. Shopify Plus is an enterprise-level platform with powerful features, but making the most of it requires a skilled partner. That’s where the right agency comes in. A solid Shopify Plus agency can help unlock the platform’s full potential, reduce friction in your buying experience, and streamline back-end operations. Here’s how to pick one that’s a true fit.
Why a Shopify Plus Agency Matters
Shopify Plus offers a range of advanced tools: customizable checkout, unlimited staff accounts, support for international storefronts, B2B capabilities, and automation for sales events, to name a few. These features can drive serious growth—but only if they’re implemented well.
Working with a Shopify Plus agency means getting access to a team that knows the platform inside and out. Shopify Plus Partners are vetted and have a track record of delivering high-performing solutions. They also have access to exclusive APIs, beta tools, and faster support from Shopify itself. That can make a real difference when you’re navigating technical roadblocks or planning complex launches.
Define Your Goals First
Before you start reaching out to agencies, take a step back. What are your goals? Do you need a complete redesign? A smoother checkout? Better integration with your ERP? A migration from Magento or WooCommerce?
You don’t need every answer, but having clarity on your main pain points and priorities will make it easier to identify the right partner. You should also determine whether you’re looking for a one-time project or a long-term relationship. Some agencies specialize in redesigns or migrations, while others offer ongoing support, testing, and optimization.
What to Look for in a Shopify Plus Agency
Here are the key things to look for as you evaluate potential partners.
Proven Shopify Plus Experience
Look for an agency that specializes in Shopify Plus—not just Shopify. Ask about past projects, especially those similar in size and complexity to your own. Bonus points if they’ve worked in your industry or tackled similar challenges.
Official Shopify Plus Partners have access to more resources and direct support from Shopify, which can speed up development and reduce risk.
A Solid Track Record
A flashy website doesn’t guarantee quality. Dig into case studies, client testimonials, and long-term partnerships. The best agencies can point to results: higher conversion rates, faster load times, better UX, or increased revenue.
Don’t hesitate to ask for references or speak directly with former clients.
Full-Service Capabilities
What else can the agency do beyond development? Some firms are focused purely on tech, while others offer design, UX strategy, CRO, and even marketing support. If you need multiple services, it’s often easier to work with one team that can handle everything under one roof.
Agencies that blend design and development can help ensure your site not only looks good but functions well for users and scales cleanly on the back end.
Clear Communication and Project Management
Even great work can go sideways with poor communication. Look for an agency that is responsive, transparent, and organized. Ask about their project management tools and process. How do they report progress? Who will be your main point of contact? How do they handle change requests or feedback?
You’ll be working with this team for months—possibly years—so make sure the collaboration feels like a fit from the start.
Post-Launch Support
A successful launch is only the beginning. Many enterprise brands need support well after go-live, whether that’s to fix bugs, add new features, or optimize performance.
Ask what support options are available post-launch. Do they offer retainers? Are they proactive about reviewing performance data and suggesting improvements? Do they handle seasonal updates, sales campaigns, or new product rollouts?
If your business is growing, you’ll want a partner that grows with you.
Transparent Pricing
Enterprise builds on Shopify Plus can range widely in price. Make sure the agency offers clear estimates, explains their pricing model, and outlines what’s included.
Some agencies work on a fixed-fee basis, while others charge hourly or on retainer. There’s no one right answer—it depends on the project—but clarity is key. You don’t want to get halfway through a build and find out there’s an unexpected charge or missed deliverable.
Mistakes to Avoid
- Choosing based on price alone: Lower rates can be tempting, but a lack of experience or slow delivery can end up costing more in the long run.
- Overlooking support and maintenance: The work doesn’t stop at launch. Make sure your agency offers the support you’ll need later.
- Falling for vague promises: Be cautious of anyone guaranteeing a huge lift in conversions or revenue without knowing your business.
- Rushing the process: Take time to meet the team, ask questions, and see if the agency really understands your goals.
A Recommended Read
If you’re weighing your options, this is a great time to go deeper. Here’s a helpful article on what to expect from a Shopify Plus partner agency, including what makes a great partner and what kind of results you can expect when things are done right.
Final Thoughts
Choosing the right Shopify Plus agency is a decision that can influence your growth for years. A strong partner will help you build a high-converting site, streamline operations, and stay ahead of customer expectations. Take the time to find one that aligns with your goals, understands your business, and offers the expertise you need to scale confidently.
The investment will be worth it.