Artificial intelligence is no longer just a back-end tool for analytics or inventory. With ChatGPT and Gemini, my UK online shop transformed reviews from an afterthought into a sales engine. In just one month, our positive reviews doubled, negative feedback fell, and sales spiked 40%—all without buying a single fake testimonial or pestering customers.
ChatGPT and Gemini designed a feedback workflow that made reviewing effortless
ChatGPT and Gemini, two of the most advanced artificial intelligence chatbots, became my review marketing team. I started with a targeted prompt:
“Act as an e-commerce growth expert for a UK clothing brand. Write a review request email and in-box message that is friendly, concise, and tailored to customers’ recent purchases.”
ChatGPT created two variants:
- A post-purchase email: “Hi [Name], hope you’re loving your new jumper! Would you mind sharing a quick review? It only takes 30 seconds, and helps fellow shoppers.”
- An order tracking page prompt: “Your order has arrived! Tell us how it fits—leave feedback for a chance to win a monthly £25 voucher.”
Gemini researched the UK e-commerce space and suggested optimal timing and channels for the requests:
- Email two days after delivery (not instantly)
- SMS reminder for repeat customers
- “Leave a review” card included in every package, with a QR code
ChatGPT rewrote my responses to reviews—public and private
Most store owners ignore reviews or just leave a generic “Thanks!” ChatGPT helped me stand out by crafting custom responses to positive and negative feedback:
“Rewrite this response to a 2-star review about slow shipping. Apologise, explain the cause, offer a discount, and invite them to try us again. Keep the tone sincere, not defensive.”
It gave me:
“Sorry your order took longer than promised, [Name]. Royal Mail strikes set us back, but we’re working on a faster courier option. Here’s a £10 code off your next order—we’d love a second chance to impress you.”
Gemini also flagged negative themes (size issues, return confusion), so I could update product pages and FAQs, preventing future complaints.
Gemini and ChatGPT built A/B tests to find what really moves customers
Using Gemini’s analytics prompts, I set up weekly experiments:
“Test two versions of the review request email: one with a discount, one with a personal thank-you. Track which earns more reviews and higher star ratings.”
Results came in clear:
- Customers responded better to sincere, personal requests than generic incentives
- Responses were longer and more positive when I used language suggested by ChatGPT (“fellow shoppers” and “real experiences” beat “help us improve”)
- Negative reviews often flipped to updated 4- or 5-star ratings after a public, warm reply
Chatronix let me automate, tag, and scale the review strategy
Inside Chatronix, I built a review management stack:
- ChatGPT prompts for emails, SMS, and packaging inserts
- Gemini research for timing, channel, and negative trend alerts
- Tracking dashboards to monitor review count, star rating, and sales correlation
- A/B test logs to save what worked and quickly deploy it for new launches
Now, every new product or shop relaunch comes with a built-in review boost system.
Want to see your own reviews (and sales) soar?
Try the AI-powered review and sales stack in Chatronix: Chatronix.ai
Table: My AI-Powered E-Commerce Review System
| Step | Tool | Output/Impact |
| Review request creation | ChatGPT | Tailored, friendly emails and post-purchase prompts |
| Channel/timing optimisation | Gemini | Best time, SMS/email split, FAQ update triggers |
| Reply drafting | ChatGPT | Custom, brand-voiced responses to every review |
| Testing/systemisation | Chatronix | Templates, A/B results, dashboards, team sharing |
Bonus: The Review-Boosting Prompt Stack
- ChatGPT:
“Write a post-purchase email asking for a review, mentioning the specific product and offering a small incentive.” - Gemini:
“Analyze my last 50 reviews for recurring themes. Suggest changes to product descriptions or returns FAQ.” - ChatGPT:
“Draft a sincere, empathetic reply to a 1-star review about item quality. Offer a solution, not just an apology.” - Gemini:
“Track review count, star rating, and sales weekly. Alert me if negatives spike or trends change.” - Chatronix:
Store, tag, and test every prompt, response, and review template.
Results: Real sales, real feedback, real growth
- Review rate doubled in one month (3% to 7% of all orders)
- Average rating climbed from 4.2 to 4.8 stars
- Negative feedback cut in half—and most turned into repeat buyers
- 40% sales jump on best-selling products tracked to highest-rated listings
- Team morale soared as customer praise rolled in
ChatGPT and Gemini didn’t just automate the feedback loop—they made it the engine of our shop’s success.
Ready for more reviews and higher sales?
Build your workflow on Chatronix.ai and turn every happy customer into your brand’s biggest fan.