Growing technology and increased abundance of start-up capital have led to the rapid evolution of the global startup landscape. What was once an industry reserved for an elite minority of entrepreneurs is now booming with new players and rife competition. To scale up successfully startups and small and medium-sized enterprises (SMEs) must increase operating efficiencies and expand support services.
Unfortunately, newly established start-ups and SMEs have found themselves amid an economic fallout, where skilled labor is scarce, and the cost of living and operating a business is at a record high. Recruiting dedicated front and back-office staff is both difficult and expensive. Currently, there are an estimated 11 million job vacancies in the US alone. Job seekers have growing demands such as increased salary, unlimited paid time off, WFH arrangements, and reduced work hours, and if a start-up or SME is not poised to meet these demands, they can expect high employee turnover.
This begs the question: in today’s challenging environment, how can start-ups and SMEs possibly scale up their operations and out beat the competition without massively increasing their operating costs or compromising the quality of their services?
There is one solution— BPO to the Philippines. Contact center outsourcing to the Philippines is a low-cost, reliable, and game-changing scale-up strategy for startups and SMEs.
The Philippines has one of the leading BPO industries in the world. It makes up about 9% of the Philippines’ overall annual GDP and employs over 1.4 million people. BPO jobs are in high demand and employee retention is high due to pleasant work environments, competitive pay, and countless other benefits. Migrating front and back-office requirements to an outsourcing provider in the Philippines eliminates the hassle of having to recruit, train, onboard, and manage on-site staff. This can significantly reduce the amount of time it takes to implement and scale up new support operations.
The cost of front and back-office support in the Philippines is up to 50% lower than in the US or UK. Outsourcing front and back-office operations to BPOs in the Philippines can significantly reduce operating costs for start-ups and SMEs, allowing businesses to hire more back-office staff for the same amount of money or to redirect resources towards other growth strategies such as marketing and product improvement.
BPO in the Philippines has been active for over 20 years and with that has developed a world-class infrastructure, tested and refined its operating procedures, and garnered significant support from the Philippines government. Outsourcing in the Philippines prevents start-ups and SMEs from having to reinvent the wheel. BPO companies in the Philippines have decades of experience coordinating and scaling up international clients’ back-office business operations. By outsourcing back-office operations to the experts— BPOs in the Philippines— startups and SMEs can focus on their core competencies.
The quality of their services and brand development is especially important for startups and SMEs. When working with BPO companies in the Philippines, startups, and SMEs do not need to worry about compromising the quality of their services. The Philippines is the third-largest English-speaking nation in the world after the US and the UK. Fluent English is standard among educated Filipinos, making BPO companies in the Philippines a leading choice for call center outsourcing. In addition, the Philippines has strong intercultural ties with the US. Most, if not all, BPO employees are familiar with American pop culture, current affairs, and professional conventions and etiquette, making Filipino front and back-office agents excellent representatives for US-based companies.
How start-ups and SMEs handle the early phases of business is a powerful indicator of future success. In today’s competitive environment, SMEs have a small window of opportunity to scale up. Outsourcing front and back-office operations to BPOs in the Philippines provides a quick, affordable, and proven way for SMEs and startups to scale up successfully, grow service capacities, and set themselves up for long-term success.