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    How ServiceNow Managed Services Improve Customer Experience

    Lakisha DavisBy Lakisha DavisNovember 14, 2024
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    How ServiceNow Managed Services Improve Customer Experience
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    ServiceNow is among the several software companies that provide a cloud-based, artificial intelligence-based platform that helps companies improve their customer services. Think of this as a service that helps you deal with those tedious and repetitive tasks that are better-taken care of by a program.

    This article walks you through some of the ways in which ServiceNow managed services might be of use in customer experience enhancement.

    So, what are the areas in which ServiceNow managed services can help?

    As long as there are repetitive tasks that can be learned, there’s a solution to its execution. These include:

    • IT management
    • IT service and asset management
    • Customer service management.
    • HR service delivery.
    • Field service management.
    • Governance, risk, and compliance
    • Application portfolio management.
    • Strategic portfolio management.
    • Security operations.

    How do Now platforms help with customer services?

    The ServiceNow platform essentially helps with manual tasks, which can improve the way customers engage with their platform. The products help with the creation of digital workflows that simplify tasks for the team, enhance productivity, and boost morale.

    Using native intelligence and analytics helps you and your team make better-informed decisions and improve the way in which you provide services. They also mean improved predictive analysis and forecasting for the work that you’ve already done. You can anticipate trends better and prioritize resources accordingly.

    ServiceNow also helps with no-code automated workflows. These help to improve the productivity and efficacy of the work, which means faster delivery. In addition, prioritization tools and forecasting help teams solve issues briskly with real-time analysis.

    All ServiceNow tools are equipped with automated security controls, multilayer encryption, and certified integrations to keep data tightened where it belongs. This way, you can easily let the automation run the wheels without losing sleep in where all the essential information of your team is going.

    What are some areas where ServiceNow can help?

    Customer service management

    These are some of the most important tools when it comes to making sure your customers come back to you. This can be things like managing user and client information and archiving it for analysis or simply using chatbots and virtual assistants to improve people’s experience with your service. It also means faster delivery of services and products as a result of smoother and more streamlined operations.

    Workplace Service Delivery

    This means tools for overall workplace management that involve managing space, optimizing utilization, standardizing documentation, managing visitors, sorting through client files, and streamlining operations.

    Wrapping Up

    This brings us closer to some of ServiceNow’s applications for better customer service. This not only takes the tedious tasks away from your team but enables them to focus more on actually improving the way in which you deliver your products.

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    Lakisha Davis

      Lakisha Davis is a tech enthusiast with a passion for innovation and digital transformation. With her extensive knowledge in software development and a keen interest in emerging tech trends, Lakisha strives to make technology accessible and understandable to everyone.

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