Game-providing services like Steam, Xbox Live, and PSN are undeniably popular, with their success often attributed to factors such as momentum, timing, and limited competition rather than solely the quality of their software. While these services have been around for decades, there are opportunities for improvement in key areas of functionality. Taking a look at the common user concerns and examples where the problems have been solved, we want to explore possible improvements that we can hopefully expect in the future.
Outdated User Experience
The earliest of the game service platforms which still holds a major place in the industry is Valve’s Steam. First launched back in 2003 and making a name from the success of the first Counter-Strike, Steam quickly became the home of online PC purchases, a position which it has maintained to this day. Like PSN and Xbox Live, however, it provides what many consider an inefficient and outdated user experience. Elements are laid out in illogical ways, areas can be difficult to navigate, and this has been the case for years.
The solution might be found in mirroring industries, which have more closely embraced modern designed principles in delivering content to users. Casino sites are a standout example, where, despite extensive game libraries, navigation is always clear and concise. Sections here are clearly labeled, there are no identically sounding areas with completely different options available, and as such, navigation is always easy. Whether playing new slot games, classic table games, or titles from specific developers, every useful option is easily found and available. We’re not saying that video game delivery services require a complete redesign replacement, but offering a modern, updated option alongside the classic would go a long way.
Confusing Guides and Explanations
All the big gaming services have leaned into improving their player guide systems in the last few years, but these systems similarly tend to fall short. Instead of consolidating such guides into streamlined and well-defined areas, they tend to be spread out into disparate areas which are poorly linked and explained. Essentially, these are platforms with guides tacked onto existing systems, which is why they’re far less effective than services designed with help systems in place from the start.
Again, casino sites offer better solutions here, such as on this page for Monopoly slots. This streamlined, and effective review page breaks down everything players need to know about games like Monopoly Megaways and Monopoly Money Grab in one simple section. From explaining what the games are to how they play and useful tips, everything is provided in a central and easily searchable manner. Video game services have seemingly abandoned this option, to the detriment of players who require assistance.
At this stage, it’s unlikely that major video game developers will implement large-scale changes rapidly. Long-standing issues, such as decade-old bugs on Steam and the increasing complexity of services like PSN, remain challenges. However, there is hope that advancements in system design and rising global software standards could lead to meaningful improvements. With time, these shifts may encourage developers to evolve their platforms effectively.