With the globalization of services, the importance of IT outsourcing can be a key to unlocking your company’s success and profitability. Indeed, IT outsourcing companies can help corporations with different non-core and time-consuming tasks. In general, there are lots of arguments for IT outsourcing. It all depends on the company’s specific situation: what it offers in the market, what internal skills it hunts for, and what strategy it follows. Let’s go over the most common IT tasks that may be outsourced to a professional third-party provider.
#1 — Help Desk Support
Help desk support is one of the most often outsourced IT services, and businesses may delegate it to specialist vendors that have the resources, knowledge, and technology to properly manage customer support inquiries. IT staff augmentation may result in considerable cost savings over having an in-house team to manage all that themselves.
#2 — Service Monitoring
Companies may outsource service monitoring to specialist vendors that can track the operation of IT systems and applications, identify possible problems, and repair them before they cause any significant issues. Service monitoring providers may also provide information about system performance, identify possible bottlenecks, and propose solutions to improve performance.
#3 — Cloud Services
Outsourcing cloud services may provide companies access to scalable, reliable, and cost-effective computing resources — be it infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS). Cloud companies may also offer experience in cloud migration, security, and administration. All these can greatly benefit your business.
#4 — Data Storage and Backups
Outsourcing of data storage and backup may allow companies to guarantee that their most important data will be protected and available in the event of an emergency. The storage and backup vendors are known to offer backup and recovery solutions, monitoring services and encryption to ensure that data is safe.
#5 — Cybersecurity
Businesses might hire third-party suppliers that may shield them against numerous forms of risks, for example, malware, phishing, ransomware, and DoS attacks. Threat intelligence, incident response, compliance consulting may also form part of the portfolio from cybersecurity companies.
#6 — Software Development and Maintenance
Software development and maintenance might be outsourced to specialized providers with a broad range of skills in various programming languages, frameworks, and technologies used in software development. Outsourcing of the software development and maintenance functions may result in cost reduction, higher productivity, and faster delivery of new products and services.
#7 — Network Management
Network administration is crucial for smooth business operations. Outsourcing this task provides access to specialists who can monitor networks continuously, troubleshoot issues, and implement necessary upgrades
#8 — Database Administration
Outsourcing database administration allows companies to get access to expertise in database design, installation, optimization, and maintenance. Database management suppliers may also offer 24-hour monitoring, backup and recovery, and security services to guarantee that databases are safe, accessible, and working well.
#9 — Access Management
Companies may outsource access management to vendors with experience in access control, identity management, and authentication technology. They can also count on 24-hour monitoring, reporting, and compliance consulting services. This way, they can ensure that access regulations are followed and risks are reduced.
#10 — Quality Assurance (QA)
QA testing is essential for delivering error-free software products. Many companies outsource this function to ensure thorough testing by experienced professionals before launch.
#11 — Asset and Device Management
Asset and device management can also be outsourced. It is important to find vendors that can handle inventory, patch management, and remote device management. They may also offer compliance reporting, asset monitoring, and asset lifecycle management services.
Optimize Your Company Performance With IT Outsourcing
Multiple areas of your IT service ecosystem may (and should) be outsourced to companies with best-in-class, specialized expertise. It can be the best strategic decision for you to make. The IT outsourcing market is experiencing a real boom now. It is expected to increase by 8.48% between 2024 and 2029. This will result in a market volume of US$812.70bn in 2029. Approximately 60% of companies accept IT outsourcing as an opportunity for them to concentrate on important areas. Some businesses, however, think that all that can be done internally should be done so in order to preserve control over service, quality, and decision-making. This is somewhat right, but such companies must also understand that this approach may lead to not only the risk of overburdening already overworked IT support workers but also the challenge of properly specializing in business-critical areas of their IT ecosystem.