If you’re reading this article, you have probably decided to collect patient feedback. But one thing to keep in mind while creating patient feedback surveys is when to capture feedback. You can get the most specific feedback based on patients’ and visitors’ recent experiences. For example, if you wish to collect healthcare quality feedback, you would need to survey patients after the treatment is complete or nearing completion.
Similarly, there are different healthcare patient satisfaction surveys for different touchpoints.
In this article, we have covered all the important touchpoints that you must collect feedback at, along with some patient satisfaction survey template options and examples.
Top Patient Satisfaction Survey Examples
The key to collecting insightful patient feedback is asking the right questions at the right time. So, we have discussed the most important touchpoints and patient satisfaction survey examples that would help you capture 360-degree feedback.
1. Doctor Feedback or Post-Consultation Feedback Survey
One of the most important patient satisfaction surveys is a doctor feedback survey. This patient satisfaction survey focuses on collecting feedback on how patients perceive treatment at your facility. Patients may share their insights on the healthcare provider’s knowledge, attentiveness, and communication. You can send your patients a doctor feedback survey right after the consultation to get the most reliable data.
Here is a patient satisfaction survey template example that you can use to collect doctor feedback:
- How would you rate the diagnosis done by the healthcare provider?
- How would you rate the doctor’s attentiveness?
- Did the doctor explain everything and address your issues?
- Did the doctor provide clear medication and treatment instructions?
- Was the healthcare provider friendly and easy to talk to?
If you do not wish to create a satisfaction survey from scratch, you can use Zonka Feedback’s readymade healthcare surveys with a simple signup for a free trial. Here’s our doctor feedback survey that you can try right here:
2. Post-Visit or Outpatient Feedback
Other than the treatment quality, various factors can influence whether or not patients choose your healthcare services. For example, how easy was it for patients to book a consultation? How long did the patient have to wait before their consultation? How did patients or visitors perceive your hospital staff? The answers to all these questions and others can help you gauge the overall quality of healthcare you provide against the healthcare expectations your patients may have.
With post-visit patient satisfaction surveys, you can capture feedback on various aspects of healthcare after the patient has visited your facility.
Here’s a post-visit patient satisfaction survey example that you can refer to while creating a patient survey:
- How would you rate your appointment booking experience?
- How would you rate the accessibility of our facility in terms of location?
- How would you rate your level of satisfaction with the treatment?
- How would you rate the knowledge of our medical staff?
- How would you rate the attentiveness and proactiveness of the healthcare provider?
- How friendly and helpful were the medical experts and the staff?
- How would you rate our efficiency in conducting health examinations and lab tests?
- How would you rate the cleanliness and hygiene at the facility?
- How would you rate the cafeteria and food quality?
- How would you rate the staff’s knowledge of payments and payment options?
- How would you rate the assistance with health insurance and copay?
- How would you rate the affordability of medical care provided by us?
3. Post-Discharge or Inpatient Feedback
Post-discharge or inpatient feedback survey is designed to understand how patients perceive your facility and healthcare services during their stay at the hospital. The survey may capture feedback on various aspects like the cleanliness of the facility, quality of patient ward and operation theaters, doctor’s visits, etc., so you can understand where your facility stands. Challenges or complaints shared by patients can further help you identify and eliminate gaps that may be lowering patient satisfaction.
Patient satisfaction survey questions that you can include in an inpatient survey include:
- How would you rate the use of the latest technology at our facility?
- How would you rate our operating rooms/patient wards?
- How would you rate the level of care during the transition from hospital to home/another facility?
- How would you rate your level of satisfaction with the treatment?
- How would you rate the frequency of healthcare providers’ visits while you were admitted?
- How would you rate the quality of meals for patients?
- How adequate and comfortable was the rest area for visitors?
- How would you rate the quality of food available in the cafeteria for visitors?
- How would you rate our staff members’ efficiency in conducting health examinations and lab tests?
- How would you rate the cleanliness and hygiene at the facility?
- How would you rate the staff members’ knowledge of health insurance and copay?
- How effectively did our staff explain the payment options?
- How would you rate the availability of all the necessary medical services?
4. Facility Feedback
Often, your healthcare facility or premises may not be up to the mark as per patients’ expectations. And this can be a reason for driving away existing and potential patients. Feedback on aspects like waiting room seating arrangement, cafeteria, washrooms, cleanliness, etc., can help you uncover gaps that may be affecting the overall patient experience.
With a facility feedback patient satisfaction survey, you can understand exactly what patients think in terms of facility and infrastructure and be able to increase patient satisfaction in alignment with the feedback.
Here are some of the key health survey questions you can ask to capture facility feedback and gauge patient satisfaction with it:
- How would you rate the seating space and arrangement in the waiting room?
- How would you rate the cleanliness at our facility?
- How would you rate the cleanliness and availability of resources in the washrooms at our facility?
- How would you rate the food preparation and quality in the cafeteria?
- How would you rate the use of the equipment and latest technology across the facility?
- How would you rate the infrastructure?
5. Healthcare Expense Patient Survey
Healthcare affordability is one of the greatest influencers of patient satisfaction. Therefore, with the help of a healthcare expenses patient satisfaction survey template, you can find out how your patients prefer to pay and whether or not they face any difficulty with payments, copay, insurance premiums, etc.
Here are some questions that you can include in a healthcare expense survey:
- How would you rate the affordability of healthcare at our facility?
- Was the staff helpful in explaining insurance and copay options?
You can also use our readymade healthcare expenses survey template that can be customized as per the feedback you’re looking to capture. You can simply sign up on Zonka Feedback for a 7-day free trial and start using the healthcare expense survey template and others for free.
Conclusion
Gathering patient feedback using surveys is one of the most efficient ways to improve patient satisfaction because you have realistic and reliable patient data to base your decisions on. But to collect comprehensive feedback, it is important to measure feedback at all the important touchpoints, as we discussed above.
Moreover, you can use different survey channels to get feedback at the right time. For example, facility feedback can be collected while the patients are on the premises using mobile, tablet, kiosk, and QR Code surveys. Similarly, detailed doctor or post-discharge feedback best be collected using email surveys so patients can share feedback at their convenience.
With Zonka Feedback, you can collect multi-channel feedback and use different healthcare patient survey templates that are also aesthetically beautiful. Ready to use survey templates, several question types, survey logic, personalized surveys, integration with CRM and other business software, survey automation, and insightful reports – you can use these and many other intelligent survey features and achieve success in healthcare.