Most modern businesses function on technology and are all about rapid service. That means they utterly need support systems or teams that can rapidly fix their problems without causing the company a loss of any kind. Although some companies still rely on internal IT support, outsourcing departments like IT are getting highly popular now. If you are not sure about adopting an outsourced IT support model, read out these seven benefits of working in this way.
1. Reduces your operating costs
The IT outsourcing market is very competitive. It automatically keeps prices low and enables your business to save a considerable amount of money by switching to outsourced IT support. To compare both the working models, if you choose to stick to the internal It support, you will have to bear the cost of recruitment, training, and hardware for these IT employees, etc. On the other hand, a fixed cost outsourcing deal results in you saving money and more easily managing your annual operating costs.
2. Better response times
Outsourced help desk support has a team of dedicated professionals whose only job to make your company’s functioning easier. They use a variety of tools to resolve problems and make the work more efficient. Consider this; remote access allows the IT support people to take control of the user’s device and fix any issue as soon as the person raises a call. An outsourcing contract comes with a service level agreement, which allows you to apply financial penalties if/when the supplier does not meet agreed-upon targets. You will also be provided with all the data that you may need to measure the supplier’s performance.
3. Reduce repeat calls
Your business may work on many different systems and that makes it difficult for in-house resources to deal with all types of problems that may come up. An outsourced service provider comes with fully skilled people at your service who will help you tackle all issues and fix problems. You will also be hooked with trained case handlers who will also make sure that complicated issues are resolved properly.
4. Offers the expertise
Unless your core business is IT, it is unlikely that you will be acquainted with the latest technology or will want to invest in keeping up with the industry standards. Technology is the most rapidly changing industry, and an IT services supplier is bound to keep up with these developments. By going with an outsourced service, your business will benefit from the latest industry techs, knowledgeable experts, and most suppliers offer advice about ways that you can develop your business since they have familiarised themselves with your company. This gives you a competitive edge.
5. Focus on your company’s core aim
For a company to grow, your leaders and managers must be able to focus their efforts on improving your products and services and not about a bug in the system. IT issues can take up a huge chunk of time and easily divert people away from their normal jobs. The time they have to spend in fixing or escalating faults, that could be spent focussing on business. When you use an outsourcer, your team is relieved from the accountability and stress for dealing with these issues. Your people can be carefree and focus on delivering the best products and services to your customers while the outsourced IT support people tackle all technical issues.
6. No working hours boundaries
Generally, the core working hours are from nine to five but emergencies do not occur as per the working hours. Moreover, it is not professional to keep your in-house support for your systems after these hours. If you don’t have outside help desk support available that works too out of office hours, your customers may come across frustrating problems with systems, and that is not good news for your turnover. An outsourcer will offer you wholesome services and support 24 hours a day, 7 days a week. So you get the peace of mind that there is somebody available at all hours to help your customers.
7. Smooth functioning with changes in demand
A successful campaign or product launch is great news for business but a headache for your internal IT help desk. Your IT department is bound to be overwhelmed if there is a sudden peak in calls from customers. Here an outsource service provider is a life savior as those people can react to that demand much more quickly. And they have resources available to size up or down as per the need.
8. Cheaper than In-House IT Support
To state the obvious, if you recruit your own in-house IT support team, you will be paying each worker a full-time salary with benefits. This is comparatively expensive to outsourcing to an IT help desk supplier. Highly experienced IT professionals that come with expertise and rare skills will expect to earn good money as well. All that is resolved as soon as you outsource your IT.
9. Say no to bothersome recruitment drives
To recruit your team of IT experts, you’ll have to sift through resumes, sit through so many interviews, and try to find the best candidates. The hiring process is quite stressful for many companies, and it takes so much time off your hands that could have been utilized in other business tasks. You can skip all the hassle of recruiting your team of IT support by using an outsourced team of experts.
10. Less Downtime, more free time
Even if you get around the recruiting process and bring the most tech-savvy people to your company, it can still backfire on you. This time, in terms of saving the business money. Solving technology problems, even the simple ones, take time away from these employees and hinder their work process. They lose productivity as they are unable to do the work you hired them for. That ultimately means lost revenue for your company. Outsourcing IT support frees up time for your employees to focus on the actual IT tasks.