Frontline Workers being the first line of contact in the hospitality industry, have quickly been put in the hot seat when it comes to following safety procedures. A Dubai-based vacation rental company – Deluxe Holiday Homes, a key stakeholder in the hospitality and tourism industry is one of the many.
Considering the U.A. E’s high regard for health and safety, many industry prospects were forced to either shut down periodically, work from home or take pristine measures at containing COVID rates in order to keep working.
Deluxe Holiday Homes, for over 5 years has specialized in providing fully furnished short-term rentals in Dubai. Despite tricky COVID-19 measures and restrictions, the company’s success did not seem to waver.
We asked a group of experts at Deluxe Holiday Homes about ways to implement COVID-preventative measures in a sector where customer-interactions is so important; and here’s what they told us:
Use Technology as a Medium
No matter what the crisis, using technology as a means to move forward has never failed us. The age of the pandemic especially, has forced several sectors to turn to the use of technology and digital platforms.
Starting from Education, F&B outlets and now to, the hospitality sector. There are many ways in which a hotel or vacation rental managements can take advantage of this.
Cashless Payments
No matter how small your move, it’s still a measure that could make a huge difference. Many companies for the sake of avoiding physical contact, have switched to only accepting cashless methods of payments. Moreover, communication has been limited to digital platforms, chat boxes and phone support.
Self-check in and check out
If your guests want to eliminate any physical contact during their stay, implementing a self-check in and check out system is a great idea.
Similar to many AirBNB’s across the world, the company’s wide selection of studio to 3 bedroom apartments in Dubai are now available for self-check in and check out processes to ensure both company staff, and guests remain safe.
Property Virtual Tours
In the case, guests or prospective clients request a viewing, the company has already established platforms through which guests can now access 360 virtual tours of apartments and villas in their collections. This way guests can take their time to choose what fits their needs the most based on views, layouts, and interiors.
Minimize Staff
This one’s a no-brainer. The easiest way to keep track of guest and staff interaction is to minimize staff members involved in guest interactions. Another way to safeguard the health and safety of staff members is to schedule all housekeeping and inspections ahead of time.
Alternatively housekeeping runs can also be done when guests are not physically present in the property.
Establish Protocol
Increased emphasis on cleaning protocols and establishing a wider range of cleaning services such as Deep Cleaning, Daily cleaning services and Pool and Additional cleaning can help stay on par with local COVID regulations.
One of the many reasons, the entity is a popular choice among many landlords is due to their efficient property management services in Dubai . Each unit is set to follow a pretty high set of standards including several factors relating to interiors, décor and most importantly, hygiene. Each property is deep cleaning and disinfected between each stay, while guests are also presented with daily housekeeping services to keep their holiday home squeaky clean.
Although staying on top during a season like this may seem tough, its not impossible. Using technology, innovation and a pro-active approach to Safety can help earn the trust of guests, while at the same time, maintain a high-end repute.